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Triple Customer Complaints

Author: James G. Shaw

Publisher: Lulu.com

Published: 2011-06-23

Total Pages: 242

ISBN-13: 0983773203

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A customer who complains is saying, "If only you will correct the situation, I will continue doing business with you." Seeing our organizations as our customers do is critical to achieving excellence. "Triple Customer Complaints" helps determine how customers define excellence and establishes quantifiable ways to improve processes in order to meet - and exceed - customer expectations. Written for executives and process owners facing the real-world challenge of creating and keeping customers, it shows readers: 1) How to walk in the customers' shoes to identify which quality and operational performance measures should be tracked. 2) How to define all aspects of a process as perceived by customers using a structured roadmap. 3) How to use process qualification to achieve early, measurable results. 4) How to create a complaint management system that vacuums up all valid customer complaints. 5) How to identify and map an organization's processes to ensure that the customer's point of view is primary.

Book Synopsis Triple Customer Complaints by : James G. Shaw

Download or read book Triple Customer Complaints written by James G. Shaw and published by Lulu.com. This book was released on 2011-06-23 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: A customer who complains is saying, "If only you will correct the situation, I will continue doing business with you." Seeing our organizations as our customers do is critical to achieving excellence. "Triple Customer Complaints" helps determine how customers define excellence and establishes quantifiable ways to improve processes in order to meet - and exceed - customer expectations. Written for executives and process owners facing the real-world challenge of creating and keeping customers, it shows readers: 1) How to walk in the customers' shoes to identify which quality and operational performance measures should be tracked. 2) How to define all aspects of a process as perceived by customers using a structured roadmap. 3) How to use process qualification to achieve early, measurable results. 4) How to create a complaint management system that vacuums up all valid customer complaints. 5) How to identify and map an organization's processes to ensure that the customer's point of view is primary.

SUPPLY CHAIN MANAGEMENT

Author: ALTEKAR, RAHUL V.

Publisher: PHI Learning Pvt. Ltd.

Published: 2023-08-01

Total Pages: 427

ISBN-13: 8119364155

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In response to the increasing significance attached to supply chain management in both academic and professional areas, this text intends to build a bridge and highlight the relationship between various disciplines of SCM like demand planning, manufacturing planning, logistics planning, digital supply chain management strategy, analytics, performance benchmarking, etc. The book, in its second edition, mainly focusses on the digital aspects of supply chain management. Accordingly, Chapter 6 has been overhauled and renamed as ‘Digital Supply Chain Strategy and Adoption’. Primarily intended to address the typical and general syllabus requirements of postgraduate management programmes, and undergraduate and postgraduate engineering programmes, the book also caters to the needs of the industry professionals in the supply chain domain. KEY FEATURES • Comprehensive treatment of SCM concepts • In-depth coverage of topics like CODP, CPFR, JIT-II, VMI, TPL, FPL, SCEM, SCOR, etc. • Reinforcement of concepts through Indian case studies • Focus on Digital SCM implementation and practical issues • Profusely used flow diagrams and figures. TARGET AUDIENCE • MBA / PGDM • B.Tech (Manufacturing Engineering Textile Technology) • Professionals

Book Synopsis SUPPLY CHAIN MANAGEMENT by : ALTEKAR, RAHUL V.

Download or read book SUPPLY CHAIN MANAGEMENT written by ALTEKAR, RAHUL V. and published by PHI Learning Pvt. Ltd.. This book was released on 2023-08-01 with total page 427 pages. Available in PDF, EPUB and Kindle. Book excerpt: In response to the increasing significance attached to supply chain management in both academic and professional areas, this text intends to build a bridge and highlight the relationship between various disciplines of SCM like demand planning, manufacturing planning, logistics planning, digital supply chain management strategy, analytics, performance benchmarking, etc. The book, in its second edition, mainly focusses on the digital aspects of supply chain management. Accordingly, Chapter 6 has been overhauled and renamed as ‘Digital Supply Chain Strategy and Adoption’. Primarily intended to address the typical and general syllabus requirements of postgraduate management programmes, and undergraduate and postgraduate engineering programmes, the book also caters to the needs of the industry professionals in the supply chain domain. KEY FEATURES • Comprehensive treatment of SCM concepts • In-depth coverage of topics like CODP, CPFR, JIT-II, VMI, TPL, FPL, SCEM, SCOR, etc. • Reinforcement of concepts through Indian case studies • Focus on Digital SCM implementation and practical issues • Profusely used flow diagrams and figures. TARGET AUDIENCE • MBA / PGDM • B.Tech (Manufacturing Engineering Textile Technology) • Professionals

Out of the Crisis, reissue

Author: W. Edwards Deming

Publisher: MIT Press

Published: 2018-10-16

Total Pages: 450

ISBN-13: 0262350033

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Essential reading for managers and leaders based on Deming’s famous 14 Points for Management This is the classic and deeply influential work on business management, leadership, problem solving, and quality control, reissued for readers today Translated into 12 languages and continuously in print since its original publication in 1982, this highly influential framework presents the foundations for a completely transformational way to lead and manage people, processes, and resources. According to Deming, American company management’s failure to plan for the future brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to: • stay in business • protect investment • ensure future dividends • provide more jobs through improved product and service In simple, direct language, Deming explains the principles of management transformation and how to apply them. This edition includes a foreword by Deming’s grandson, Kevin Edwards Cahill, and Kelly Allan, business consultant and Deming expert. “Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.” —W. Edwards Deming, Out of the Crisis

Book Synopsis Out of the Crisis, reissue by : W. Edwards Deming

Download or read book Out of the Crisis, reissue written by W. Edwards Deming and published by MIT Press. This book was released on 2018-10-16 with total page 450 pages. Available in PDF, EPUB and Kindle. Book excerpt: Essential reading for managers and leaders based on Deming’s famous 14 Points for Management This is the classic and deeply influential work on business management, leadership, problem solving, and quality control, reissued for readers today Translated into 12 languages and continuously in print since its original publication in 1982, this highly influential framework presents the foundations for a completely transformational way to lead and manage people, processes, and resources. According to Deming, American company management’s failure to plan for the future brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to: • stay in business • protect investment • ensure future dividends • provide more jobs through improved product and service In simple, direct language, Deming explains the principles of management transformation and how to apply them. This edition includes a foreword by Deming’s grandson, Kevin Edwards Cahill, and Kelly Allan, business consultant and Deming expert. “Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.” —W. Edwards Deming, Out of the Crisis

Cost-Justifying Usability

Author: Randolph G. Bias

Publisher: Elsevier

Published: 2005-05-09

Total Pages: 702

ISBN-13: 008045545X

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You just know that an improvement of the user interface will reap rewards, but how do you justify the expense and the labor and the time—guarantee a robust ROI!—ahead of time? How do you decide how much of an investment should be funded? And what is the best way to sell usability to others? In this completely revised and new edition of Cost-Justifying Usability, Randolph G. Bias (University of Texas at Austin, with 25 years’ experience as a usability practitioner and manager) and Deborah J. Mayhew (internationally recognized usability consultant and author of two other seminal books including The Usability Engineering Lifecycle) tackle these and many other problems. It has been updated to cover cost-justifying usability for Web sites and intranets, for the complex applications we have today, and for a host of products—offering techniques, examples, and cases that are unavailable elsewhere. No matter what type of product you build, whether or not you are a cost-benefit expert or a born salesperson, this book has the tools that will enable you to cost-justify the appropriate usability investment. Includes contributions by a host of experts involved in this work, including Aaron Marcus, Janice Rohn, Chauncey Wilson, Nigel Bevan, Dennis Wixon, Clare-Marie Karat, Susan Dray, Charles Mauro, and many others Includes actionable ideas for every phase of the software development process Includes case studies from inside a variety of companies Includes ideas from "the other side of the table," software executives who hold the purse strings, who offer thoughts on which proposals for usability support they've funded, and which ones they've declined

Book Synopsis Cost-Justifying Usability by : Randolph G. Bias

Download or read book Cost-Justifying Usability written by Randolph G. Bias and published by Elsevier. This book was released on 2005-05-09 with total page 702 pages. Available in PDF, EPUB and Kindle. Book excerpt: You just know that an improvement of the user interface will reap rewards, but how do you justify the expense and the labor and the time—guarantee a robust ROI!—ahead of time? How do you decide how much of an investment should be funded? And what is the best way to sell usability to others? In this completely revised and new edition of Cost-Justifying Usability, Randolph G. Bias (University of Texas at Austin, with 25 years’ experience as a usability practitioner and manager) and Deborah J. Mayhew (internationally recognized usability consultant and author of two other seminal books including The Usability Engineering Lifecycle) tackle these and many other problems. It has been updated to cover cost-justifying usability for Web sites and intranets, for the complex applications we have today, and for a host of products—offering techniques, examples, and cases that are unavailable elsewhere. No matter what type of product you build, whether or not you are a cost-benefit expert or a born salesperson, this book has the tools that will enable you to cost-justify the appropriate usability investment. Includes contributions by a host of experts involved in this work, including Aaron Marcus, Janice Rohn, Chauncey Wilson, Nigel Bevan, Dennis Wixon, Clare-Marie Karat, Susan Dray, Charles Mauro, and many others Includes actionable ideas for every phase of the software development process Includes case studies from inside a variety of companies Includes ideas from "the other side of the table," software executives who hold the purse strings, who offer thoughts on which proposals for usability support they've funded, and which ones they've declined

Decisions and Orders of the National Labor Relations Board

Author: United States. National Labor Relations Board

Publisher:

Published: 1989

Total Pages: 1106

ISBN-13:

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Book Synopsis Decisions and Orders of the National Labor Relations Board by : United States. National Labor Relations Board

Download or read book Decisions and Orders of the National Labor Relations Board written by United States. National Labor Relations Board and published by . This book was released on 1989 with total page 1106 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior

Author:

Publisher:

Published: 1998

Total Pages: 430

ISBN-13:

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Book Synopsis Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior by :

Download or read book Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior written by and published by . This book was released on 1998 with total page 430 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Business Math

Author: Cheryl Cleaves

Publisher:

Published: 2009

Total Pages: 894

ISBN-13: 9780135136874

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Book Synopsis Business Math by : Cheryl Cleaves

Download or read book Business Math written by Cheryl Cleaves and published by . This book was released on 2009 with total page 894 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Bus Service Evaluation Procedures

Author: John P. Attanucci

Publisher:

Published: 1979

Total Pages: 236

ISBN-13:

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Book Synopsis Bus Service Evaluation Procedures by : John P. Attanucci

Download or read book Bus Service Evaluation Procedures written by John P. Attanucci and published by . This book was released on 1979 with total page 236 pages. Available in PDF, EPUB and Kindle. Book excerpt:

GO! with Microsoft Office PowerPoint 2003 Comprehensive

Author: Shelley Gaskin

Publisher: Prentice Hall

Published: 2004

Total Pages: 608

ISBN-13: 9780131434233

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Written for a diverse audience (all ages, different educational backgrounds, varying educational goals), this book allows for self-paced or online learning. The primary goal ofGO! Series: Microsoft PowerPoint 2003 Comprehensive Editionis to teach Microsoft PowerPoint 2003 quickly and easily, with an approach that is based on clearly-defined projects. A key feature of the book is the use of Microsoft procedural syntax: steps begin withwherethe action is to take place, followed by the action itself. The instruction is error-free, clearly written, and logically arranged. This book provides users with the skills to solve business problems using the computer as a tool.Combining the information presented in Volumes 1 and 2, the Comprehensive edition covers the following topics: getting started with PowerPoint; creating a presentation; formatting a presentation; enhancing a presentation with graphic elements; advanced presentation graphic techniques; delivering a presentation; presenting information using tables, charts, and organization charts; and creating a custom presentation for publication on the web.An efficient and handy guide for anyone who needs a good working knowledge of Microsoft PowerPoint 2003.

Book Synopsis GO! with Microsoft Office PowerPoint 2003 Comprehensive by : Shelley Gaskin

Download or read book GO! with Microsoft Office PowerPoint 2003 Comprehensive written by Shelley Gaskin and published by Prentice Hall. This book was released on 2004 with total page 608 pages. Available in PDF, EPUB and Kindle. Book excerpt: Written for a diverse audience (all ages, different educational backgrounds, varying educational goals), this book allows for self-paced or online learning. The primary goal ofGO! Series: Microsoft PowerPoint 2003 Comprehensive Editionis to teach Microsoft PowerPoint 2003 quickly and easily, with an approach that is based on clearly-defined projects. A key feature of the book is the use of Microsoft procedural syntax: steps begin withwherethe action is to take place, followed by the action itself. The instruction is error-free, clearly written, and logically arranged. This book provides users with the skills to solve business problems using the computer as a tool.Combining the information presented in Volumes 1 and 2, the Comprehensive edition covers the following topics: getting started with PowerPoint; creating a presentation; formatting a presentation; enhancing a presentation with graphic elements; advanced presentation graphic techniques; delivering a presentation; presenting information using tables, charts, and organization charts; and creating a custom presentation for publication on the web.An efficient and handy guide for anyone who needs a good working knowledge of Microsoft PowerPoint 2003.

Labor Arbitration Reports

Author:

Publisher:

Published: 2004

Total Pages: 1872

ISBN-13:

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Book Synopsis Labor Arbitration Reports by :

Download or read book Labor Arbitration Reports written by and published by . This book was released on 2004 with total page 1872 pages. Available in PDF, EPUB and Kindle. Book excerpt: