Unfear: Transform Your Organization to Create Breakthrough Performance and Employee Well-Being

Unfear: Transform Your Organization to Create Breakthrough Performance and Employee Well-Being

Author: Gaurav Bhatnagar

Publisher: McGraw Hill Professional

Published: 2021-10-26

Total Pages: 273

ISBN-13: 1264268173

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Two top experts on high-performing organizations show you how to reframe your—and your employees’—relationship with fear and anxiety to create a learning culture of engaged workers at the top of their game.Fear and uncertainty have been undermining performance and well-being in the workplace for as long as we have had workplaces. Here’s a little-known fact of business: mismanaged fear is responsible for almost all of the dysfunction that most organizations experience. While fear can drive short-term results, it does so at the cost of high employee burnout and turnover. It also undermines long-term business performance. But we can’t eradicate it entirely; it is inherent to the human condition. Winning organizations aren’t fear-free; they know how to reframe fear into opportunities for learning and growth. They create resilient cultures of unfear.In this timely and essential guide, McKinsey alumni Gaurav Bhatnagar and Mark Minukas show leaders: The impact of fear, its biological underpinnings, and the archetypes through which it is expressed as patterns of behavior in organizations The strategies, techniques, and actions to bring about an unfear transformation The process begins with yourself—how to become an unfear individual Transformation doesn’t start with systems and structures but with mindsets and behavior—how to build unfear teams Employee well-being leads to high performance for your business—how to build unfear organizations This proven approach to workplace anxiety reduces stress, boosts engagement, and overcomes obstacles that get in the way of success. It leads to personal rewards greater profits, and sustainable growth. This is only possible with a culture of unfear.


Book Synopsis Unfear: Transform Your Organization to Create Breakthrough Performance and Employee Well-Being by : Gaurav Bhatnagar

Download or read book Unfear: Transform Your Organization to Create Breakthrough Performance and Employee Well-Being written by Gaurav Bhatnagar and published by McGraw Hill Professional. This book was released on 2021-10-26 with total page 273 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two top experts on high-performing organizations show you how to reframe your—and your employees’—relationship with fear and anxiety to create a learning culture of engaged workers at the top of their game.Fear and uncertainty have been undermining performance and well-being in the workplace for as long as we have had workplaces. Here’s a little-known fact of business: mismanaged fear is responsible for almost all of the dysfunction that most organizations experience. While fear can drive short-term results, it does so at the cost of high employee burnout and turnover. It also undermines long-term business performance. But we can’t eradicate it entirely; it is inherent to the human condition. Winning organizations aren’t fear-free; they know how to reframe fear into opportunities for learning and growth. They create resilient cultures of unfear.In this timely and essential guide, McKinsey alumni Gaurav Bhatnagar and Mark Minukas show leaders: The impact of fear, its biological underpinnings, and the archetypes through which it is expressed as patterns of behavior in organizations The strategies, techniques, and actions to bring about an unfear transformation The process begins with yourself—how to become an unfear individual Transformation doesn’t start with systems and structures but with mindsets and behavior—how to build unfear teams Employee well-being leads to high performance for your business—how to build unfear organizations This proven approach to workplace anxiety reduces stress, boosts engagement, and overcomes obstacles that get in the way of success. It leads to personal rewards greater profits, and sustainable growth. This is only possible with a culture of unfear.

Unfear: Transform Your Organization to Create Breakthrough Performance and Employee Well-Being

Unfear: Transform Your Organization to Create Breakthrough Performance and Employee Well-Being

Author: Gaurav Bhatnagar

Publisher: McGraw-Hill Education

Published: 2021-10-26

Total Pages: 240

ISBN-13: 9781264268160

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Two top experts on high-performing organizations show today’s leaders how to reframe their own and their employees’ relationship with fear and anxiety to create a learning culture of engaged workers at the top of their game. Fear and uncertainty have been undermining performance and well-being in the workplace for as long as we have had workplaces. Worse, the ever-increasing speed of business, the economic slowdown and volatility we face due to Covid-19, and the racial tensions and social inequality further exacerbate these emotions. Here’s a little-known fact of business: mismanaged fear is responsible for almost all of the dysfunction that most organizations experience. While fear can drive short-term results, it does so at the cost of high employee burnout and turnover. It also undermines long-term business performance. But we can’t eradicate it entirely; it is inherent to the human condition. Winning organizations aren’t fear-free; they know how to transform that negative energy into opportunities for learning and growth. They create resilient cultures of unfear. In this timely and essential guide, McKinsey alumni Gaurav Bhatnagar and Mark Minukas present a proven approach to workplace anxiety that reduces stress, boosts well-being, and overcomes blocks that get in the way of success. It begins with changing our relationship with fear, and then developing strategies that improve outlook and performance, leading to greater profits, sustainable growth, and personal rewards. It’s only possible with a culture of unfear.


Book Synopsis Unfear: Transform Your Organization to Create Breakthrough Performance and Employee Well-Being by : Gaurav Bhatnagar

Download or read book Unfear: Transform Your Organization to Create Breakthrough Performance and Employee Well-Being written by Gaurav Bhatnagar and published by McGraw-Hill Education. This book was released on 2021-10-26 with total page 240 pages. Available in PDF, EPUB and Kindle. Book excerpt: Two top experts on high-performing organizations show today’s leaders how to reframe their own and their employees’ relationship with fear and anxiety to create a learning culture of engaged workers at the top of their game. Fear and uncertainty have been undermining performance and well-being in the workplace for as long as we have had workplaces. Worse, the ever-increasing speed of business, the economic slowdown and volatility we face due to Covid-19, and the racial tensions and social inequality further exacerbate these emotions. Here’s a little-known fact of business: mismanaged fear is responsible for almost all of the dysfunction that most organizations experience. While fear can drive short-term results, it does so at the cost of high employee burnout and turnover. It also undermines long-term business performance. But we can’t eradicate it entirely; it is inherent to the human condition. Winning organizations aren’t fear-free; they know how to transform that negative energy into opportunities for learning and growth. They create resilient cultures of unfear. In this timely and essential guide, McKinsey alumni Gaurav Bhatnagar and Mark Minukas present a proven approach to workplace anxiety that reduces stress, boosts well-being, and overcomes blocks that get in the way of success. It begins with changing our relationship with fear, and then developing strategies that improve outlook and performance, leading to greater profits, sustainable growth, and personal rewards. It’s only possible with a culture of unfear.

How to Be an Ally: Actions You Can Take for a Stronger, Happier Workplace

How to Be an Ally: Actions You Can Take for a Stronger, Happier Workplace

Author: Melinda Briana Epler

Publisher: McGraw Hill Professional

Published: 2021-09-14

Total Pages: 288

ISBN-13: 1264257945

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Through the power of allyship, each of us can create an equitable, innovative workplace where everyone feels safe, valued, and able to thrive How can you help someone else thrive? How can you interrupt the biases, microaggressions, and inequities that prevent people around you from excelling? How can you build an innovative workplace fueled by equity, diversity and belonging? Every business leader today should be asking themselves these questions. Systems and processes have been skewed too long in favor of some at the expense of others, and things are changing—fast. How to Be an Ally shows how to take personal responsibility for driving change that’s good for people—and for business. You’ll learn the ins and outs of allyship and build the knowledge and skills you need to: Listen and learn new perspectives Identify your own biases Avoid unintentionally harming people with microaggressions Express empathy with courage Advocate for people in small, everyday ways Rethink your work to be more inclusive, equitable, and accessible Build team norms that cultivate allyship Create equitable, inclusive systems and processes Uniquely insightful and extremely timely, How to Be an Ally humanizes diversity and inclusion and facilitates greater empathy and understanding between people of all identities. It teaches us that every individual can learn about the imbalance in opportunity and work to correct it. The key to true diversity, equity, and inclusion is allyship. This one-of-a-kind guide provides everything you need to use allyship to create a better workplace for ourselves and our colleagues.


Book Synopsis How to Be an Ally: Actions You Can Take for a Stronger, Happier Workplace by : Melinda Briana Epler

Download or read book How to Be an Ally: Actions You Can Take for a Stronger, Happier Workplace written by Melinda Briana Epler and published by McGraw Hill Professional. This book was released on 2021-09-14 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through the power of allyship, each of us can create an equitable, innovative workplace where everyone feels safe, valued, and able to thrive How can you help someone else thrive? How can you interrupt the biases, microaggressions, and inequities that prevent people around you from excelling? How can you build an innovative workplace fueled by equity, diversity and belonging? Every business leader today should be asking themselves these questions. Systems and processes have been skewed too long in favor of some at the expense of others, and things are changing—fast. How to Be an Ally shows how to take personal responsibility for driving change that’s good for people—and for business. You’ll learn the ins and outs of allyship and build the knowledge and skills you need to: Listen and learn new perspectives Identify your own biases Avoid unintentionally harming people with microaggressions Express empathy with courage Advocate for people in small, everyday ways Rethink your work to be more inclusive, equitable, and accessible Build team norms that cultivate allyship Create equitable, inclusive systems and processes Uniquely insightful and extremely timely, How to Be an Ally humanizes diversity and inclusion and facilitates greater empathy and understanding between people of all identities. It teaches us that every individual can learn about the imbalance in opportunity and work to correct it. The key to true diversity, equity, and inclusion is allyship. This one-of-a-kind guide provides everything you need to use allyship to create a better workplace for ourselves and our colleagues.

Beyond Collaboration Overload

Beyond Collaboration Overload

Author: Rob Cross

Publisher: Harvard Business Press

Published: 2021-09-14

Total Pages: 266

ISBN-13: 1647820138

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Named the Best Management Book of 2021 by strategy+business Named one of "this month's top titles" in the Financial Times in September 2021 Named to the longlist for the 2021 Outstanding Works of Literature (OWL) Award in the Management & Culture category A plan for conquering collaborative overload to drive performance and innovation, reduce burnout, and enhance well-being. Most organizations have created always-on work contexts that are burning people out and hurting performance rather than delivering productivity, innovation and engagement. Collaborative work consumes 85% of employees' time and is drifting earlier into the morning, later into the night, and deeper into the weekend. The dilemma is that we all need to collaborate more to create effective organizations and vibrant careers for ourselves. But conventional wisdom on teamwork and collaboration has created too much of the wrong kind of collaboration, which hurts our performance, health and overall well-being. In Beyond Collaboration Overload, Babson professor Rob Cross solves this paradox by showing how top performers who thrive at work collaborate in a more purposeful way that makes them 18-24% more efficient than their peers. Good collaborators are distinguished by the efficiency and intentionality of their collaboration—not the size of their network or the length of their workday. Through landmark research with more than 300 organizations, in-depth stories, and tools, Beyond Collaboration Overload will coach you to reclaim close to a day a week when you: Identify and challenge beliefs that lead you to collaborate too quickly Impose structure in your work to prevent unproductive collaboration Alter behaviors to create more efficient collaboration It then outlines how successful people invest this reclaimed time to: Cultivate a broad network—not a big one—for innovation and scale Energize others—a strong predictor of high performance Connect with others to reduce micro-stressors and enhance physical and mental well-being Cross' framework provides relief from the definitive problem of our age—dysfunctional collaboration at the expense of our performance, health and overall well-being.


Book Synopsis Beyond Collaboration Overload by : Rob Cross

Download or read book Beyond Collaboration Overload written by Rob Cross and published by Harvard Business Press. This book was released on 2021-09-14 with total page 266 pages. Available in PDF, EPUB and Kindle. Book excerpt: Named the Best Management Book of 2021 by strategy+business Named one of "this month's top titles" in the Financial Times in September 2021 Named to the longlist for the 2021 Outstanding Works of Literature (OWL) Award in the Management & Culture category A plan for conquering collaborative overload to drive performance and innovation, reduce burnout, and enhance well-being. Most organizations have created always-on work contexts that are burning people out and hurting performance rather than delivering productivity, innovation and engagement. Collaborative work consumes 85% of employees' time and is drifting earlier into the morning, later into the night, and deeper into the weekend. The dilemma is that we all need to collaborate more to create effective organizations and vibrant careers for ourselves. But conventional wisdom on teamwork and collaboration has created too much of the wrong kind of collaboration, which hurts our performance, health and overall well-being. In Beyond Collaboration Overload, Babson professor Rob Cross solves this paradox by showing how top performers who thrive at work collaborate in a more purposeful way that makes them 18-24% more efficient than their peers. Good collaborators are distinguished by the efficiency and intentionality of their collaboration—not the size of their network or the length of their workday. Through landmark research with more than 300 organizations, in-depth stories, and tools, Beyond Collaboration Overload will coach you to reclaim close to a day a week when you: Identify and challenge beliefs that lead you to collaborate too quickly Impose structure in your work to prevent unproductive collaboration Alter behaviors to create more efficient collaboration It then outlines how successful people invest this reclaimed time to: Cultivate a broad network—not a big one—for innovation and scale Energize others—a strong predictor of high performance Connect with others to reduce micro-stressors and enhance physical and mental well-being Cross' framework provides relief from the definitive problem of our age—dysfunctional collaboration at the expense of our performance, health and overall well-being.

Reframing Organizations

Reframing Organizations

Author: Lee G. Bolman

Publisher: John Wiley & Sons

Published: 2013-07-16

Total Pages: 805

ISBN-13: 1118573315

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In this fifth edition of the bestselling text in organizational theory and behavior, Bolman and Deal’s update includes coverage of pressing issues such as globalization, changing workforce, multi-cultural and virtual workforces and communication, and sustainability. A full instructor support package is available including an instructor’s guide, summary tip sheets for each chapter, hot links to videos & extra resources, mini-assessments for each of the frames, and podcast Q&As with Bolman & Deal.


Book Synopsis Reframing Organizations by : Lee G. Bolman

Download or read book Reframing Organizations written by Lee G. Bolman and published by John Wiley & Sons. This book was released on 2013-07-16 with total page 805 pages. Available in PDF, EPUB and Kindle. Book excerpt: In this fifth edition of the bestselling text in organizational theory and behavior, Bolman and Deal’s update includes coverage of pressing issues such as globalization, changing workforce, multi-cultural and virtual workforces and communication, and sustainability. A full instructor support package is available including an instructor’s guide, summary tip sheets for each chapter, hot links to videos & extra resources, mini-assessments for each of the frames, and podcast Q&As with Bolman & Deal.

Built to Innovate: Essential Practices to Wire Innovation into Your Company’s DNA

Built to Innovate: Essential Practices to Wire Innovation into Your Company’s DNA

Author: Ben M. Bensaou

Publisher: McGraw Hill Professional

Published: 2021-09-14

Total Pages: 289

ISBN-13: 1260462706

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A Thinkers50 Best New Management Book for 2022 Launch your company to the top of its industry by driving and leveraging continuous innovation throughout your organization It’s no secret that continuous innovation is the key to seizing and maintaining the competitive edge in today’s increasingly challenging business environment. Unfortunately, the process for achieving this holy grail of business has been a mystery—until now. Built to Innovate delivers a proven system for building relentless innovation into your company’s DNA. Professor and former Dean of Executive Education at INSEAD and business innovation thought leader Ben M. Bensaou explores the essential practices of many of the world’s most innovative organizations―including BASF, AkzoNobel, Sabanci Group, Recruit Holdings, Ecocem, Starwood Hotels, Domino’s Pizza, Bayer, Marvel Studios, Allianz, and Fiskars―and demonstrates how you can leverage them in your own company. This practical guide shows how to: Build your execution and innovating engines Master the innovating perspective Launch the three processes of innovating Engage everyone in innovating Generate ideas from the front lines Empower coaches Create a culture of innovating Catalyze the innovating process Keep the ideas flowing You’ll learn how to drive innovating in product design and creative use of technology―as well as business activities, such as business model redesign, customer service, distribution, finance, talent development, and sales. The big question on the mind of every business leader today is: What can I do to create extra value for my company and the customers we serve? Built to Innovate provides everything you need to transform your organization into an innovating engine that continually produces new products and processes to generate enormous new value for you and for the customers you serve.


Book Synopsis Built to Innovate: Essential Practices to Wire Innovation into Your Company’s DNA by : Ben M. Bensaou

Download or read book Built to Innovate: Essential Practices to Wire Innovation into Your Company’s DNA written by Ben M. Bensaou and published by McGraw Hill Professional. This book was released on 2021-09-14 with total page 289 pages. Available in PDF, EPUB and Kindle. Book excerpt: A Thinkers50 Best New Management Book for 2022 Launch your company to the top of its industry by driving and leveraging continuous innovation throughout your organization It’s no secret that continuous innovation is the key to seizing and maintaining the competitive edge in today’s increasingly challenging business environment. Unfortunately, the process for achieving this holy grail of business has been a mystery—until now. Built to Innovate delivers a proven system for building relentless innovation into your company’s DNA. Professor and former Dean of Executive Education at INSEAD and business innovation thought leader Ben M. Bensaou explores the essential practices of many of the world’s most innovative organizations―including BASF, AkzoNobel, Sabanci Group, Recruit Holdings, Ecocem, Starwood Hotels, Domino’s Pizza, Bayer, Marvel Studios, Allianz, and Fiskars―and demonstrates how you can leverage them in your own company. This practical guide shows how to: Build your execution and innovating engines Master the innovating perspective Launch the three processes of innovating Engage everyone in innovating Generate ideas from the front lines Empower coaches Create a culture of innovating Catalyze the innovating process Keep the ideas flowing You’ll learn how to drive innovating in product design and creative use of technology―as well as business activities, such as business model redesign, customer service, distribution, finance, talent development, and sales. The big question on the mind of every business leader today is: What can I do to create extra value for my company and the customers we serve? Built to Innovate provides everything you need to transform your organization into an innovating engine that continually produces new products and processes to generate enormous new value for you and for the customers you serve.

Wings of Fire

Wings of Fire

Author: Avul Pakir Jainulabdeen Abdul Kalam

Publisher: Universities Press

Published: 1999

Total Pages: 228

ISBN-13: 9788173711466

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Avul Pakir Jainulabdeen Abdul Kalam, The Son Of A Little-Educated Boat-Owner In Rameswaram, Tamil Nadu, Had An Unparalled Career As A Defence Scientist, Culminating In The Highest Civilian Award Of India, The Bharat Ratna. As Chief Of The Country`S Defence Research And Development Programme, Kalam Demonstrated The Great Potential For Dynamism And Innovation That Existed In Seemingly Moribund Research Establishments. This Is The Story Of Kalam`S Rise From Obscurity And His Personal And Professional Struggles, As Well As The Story Of Agni, Prithvi, Akash, Trishul And Nag--Missiles That Have Become Household Names In India And That Have Raised The Nation To The Level Of A Missile Power Of International Reckoning.


Book Synopsis Wings of Fire by : Avul Pakir Jainulabdeen Abdul Kalam

Download or read book Wings of Fire written by Avul Pakir Jainulabdeen Abdul Kalam and published by Universities Press. This book was released on 1999 with total page 228 pages. Available in PDF, EPUB and Kindle. Book excerpt: Avul Pakir Jainulabdeen Abdul Kalam, The Son Of A Little-Educated Boat-Owner In Rameswaram, Tamil Nadu, Had An Unparalled Career As A Defence Scientist, Culminating In The Highest Civilian Award Of India, The Bharat Ratna. As Chief Of The Country`S Defence Research And Development Programme, Kalam Demonstrated The Great Potential For Dynamism And Innovation That Existed In Seemingly Moribund Research Establishments. This Is The Story Of Kalam`S Rise From Obscurity And His Personal And Professional Struggles, As Well As The Story Of Agni, Prithvi, Akash, Trishul And Nag--Missiles That Have Become Household Names In India And That Have Raised The Nation To The Level Of A Missile Power Of International Reckoning.

Stables

Stables

Author: Oscar Riera Ojeda

Publisher: Rizzoli Publications

Published: 2021-03-02

Total Pages: 274

ISBN-13: 0847868567

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A richly illustrated and elegant volume showcasing beautifully designed stables by contemporary architects and designers the world over. From a ranch in the U.S. and a Finnish farmstead to a Spanish hacienda and Australian outback home, Stables is a celebration of horses and their extraordinary lodgings. International in scope, ranging from traditional to contemporary in flavor, these stables--built of wood, metal, and stone--are exemplars of the finest taste in design. The allure of housing horses is a story of architecture, design, landscape, and a unique way of living in magnificent places--and spaces--that are made exclusively for horses and for those who love them. The book also explores indoor and outdoor arenas, paddocks, and gardens, providing a humane face to the otherwise functional buildings. Social spaces for the horses, riders, and visitors also play an important role in filling out the projects, making stables not just places for sport but also for entertainment and leisure. There is a beauty here that reflects the majesty of these animals, the distinctive landscapes in which they are set, and the creative visions of the owners, architects, and designers who have all brought them into being. Beautifully photographed, the book is sure to interest horse aficionados as well as all those interested in engaging, clean, human-scaled design.


Book Synopsis Stables by : Oscar Riera Ojeda

Download or read book Stables written by Oscar Riera Ojeda and published by Rizzoli Publications. This book was released on 2021-03-02 with total page 274 pages. Available in PDF, EPUB and Kindle. Book excerpt: A richly illustrated and elegant volume showcasing beautifully designed stables by contemporary architects and designers the world over. From a ranch in the U.S. and a Finnish farmstead to a Spanish hacienda and Australian outback home, Stables is a celebration of horses and their extraordinary lodgings. International in scope, ranging from traditional to contemporary in flavor, these stables--built of wood, metal, and stone--are exemplars of the finest taste in design. The allure of housing horses is a story of architecture, design, landscape, and a unique way of living in magnificent places--and spaces--that are made exclusively for horses and for those who love them. The book also explores indoor and outdoor arenas, paddocks, and gardens, providing a humane face to the otherwise functional buildings. Social spaces for the horses, riders, and visitors also play an important role in filling out the projects, making stables not just places for sport but also for entertainment and leisure. There is a beauty here that reflects the majesty of these animals, the distinctive landscapes in which they are set, and the creative visions of the owners, architects, and designers who have all brought them into being. Beautifully photographed, the book is sure to interest horse aficionados as well as all those interested in engaging, clean, human-scaled design.

Perspectives on Consumer Behaviour

Perspectives on Consumer Behaviour

Author: Włodzimierz Sroka

Publisher: Springer Nature

Published: 2020-06-26

Total Pages: 344

ISBN-13: 3030473805

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This book explores key factors associated with consumer behaviour, from both a theoretical and practical perspective. It particularly focuses on the consumer in the 21st century – educated and conscious, but also impatient, disloyal and capricious. The book is divided into three main parts: the first part discusses the theoretical and legal aspects of consumers’ behaviour, analysing the government's role in regulating consumer behaviour and the role of the European Union. The second part then examines organisational strategies, such as omni-channel retailing and branding products. And lastly, the third part describes consumer behaviours in the context of individual products and services, from coffee to energy.


Book Synopsis Perspectives on Consumer Behaviour by : Włodzimierz Sroka

Download or read book Perspectives on Consumer Behaviour written by Włodzimierz Sroka and published by Springer Nature. This book was released on 2020-06-26 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book explores key factors associated with consumer behaviour, from both a theoretical and practical perspective. It particularly focuses on the consumer in the 21st century – educated and conscious, but also impatient, disloyal and capricious. The book is divided into three main parts: the first part discusses the theoretical and legal aspects of consumers’ behaviour, analysing the government's role in regulating consumer behaviour and the role of the European Union. The second part then examines organisational strategies, such as omni-channel retailing and branding products. And lastly, the third part describes consumer behaviours in the context of individual products and services, from coffee to energy.

The Power of Trust

The Power of Trust

Author: Sandra J. Sucher

Publisher: PublicAffairs

Published: 2021-07-06

Total Pages: 304

ISBN-13: 1541756665

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A ground-breaking exploration of the changing nature of trust and how to bridge the gap from where you are to where you need to be. Trust is the most powerful force underlying the success of every business. Yet it can be shattered in an instant, with a devastating impact on a company’s market cap and reputation. How to build and sustain trust requires fresh insight into why customers, employees, community members, and investors decide whether an organization can be trusted. Based on two decades of research and illustrated through vivid storytelling, Sandra J. Sucher and Shalene Gupta examine the economic impact of trust and the science behind it, and conclusively prove that trust is built from the inside out. Trust emerges from a company being the “real deal”: creating products and services that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not. When trust is in the room, great things can happen. Sucher and Gupta’s innovative foundation for executing the elements of trust—competence, motives, means, impact—explains how trust can be woven into the day-to-day and the long term. Most importantly, even when lost, trust can be regained, as illustrated through their accounts of companies across the globe that pull themselves out of scandal and corruption by rebuilding the vital elements of trust.


Book Synopsis The Power of Trust by : Sandra J. Sucher

Download or read book The Power of Trust written by Sandra J. Sucher and published by PublicAffairs. This book was released on 2021-07-06 with total page 304 pages. Available in PDF, EPUB and Kindle. Book excerpt: A ground-breaking exploration of the changing nature of trust and how to bridge the gap from where you are to where you need to be. Trust is the most powerful force underlying the success of every business. Yet it can be shattered in an instant, with a devastating impact on a company’s market cap and reputation. How to build and sustain trust requires fresh insight into why customers, employees, community members, and investors decide whether an organization can be trusted. Based on two decades of research and illustrated through vivid storytelling, Sandra J. Sucher and Shalene Gupta examine the economic impact of trust and the science behind it, and conclusively prove that trust is built from the inside out. Trust emerges from a company being the “real deal”: creating products and services that work, having good intentions, treating people fairly, and taking responsibility for all the impacts an organization creates, whether intended or not. When trust is in the room, great things can happen. Sucher and Gupta’s innovative foundation for executing the elements of trust—competence, motives, means, impact—explains how trust can be woven into the day-to-day and the long term. Most importantly, even when lost, trust can be regained, as illustrated through their accounts of companies across the globe that pull themselves out of scandal and corruption by rebuilding the vital elements of trust.