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Every customer-oriented business has its own Gladys—someone who demands more than most companies are able or willing to give, one who pushes front-line service representatives’ buttons, one who requires a higher degree of skill to manage. One who—let’s just say it—can be difficult. Yet how is it that some businesses prove able not only to satisfy their “Gladys”, but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, Who’s Your Gladys? reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place. Readers will discover how they can: • Create a culture that values compassionate connection with their customers • Use creative problem solving and emotional management skills to turn challenging situations into opportunities to strengthen relationships • Form strong bonds by paying close attention to people’s needs • Customize service to different market segments • Cement unbreakable customer relationships with absolutely anyone.
Book Synopsis Who's Your Gladys? by : Marilyn SUTTLE
Download or read book Who's Your Gladys? written by Marilyn SUTTLE and published by AMACOM Div American Mgmt Assn. This book was released on 2009-09-09 with total page 242 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every customer-oriented business has its own Gladys—someone who demands more than most companies are able or willing to give, one who pushes front-line service representatives’ buttons, one who requires a higher degree of skill to manage. One who—let’s just say it—can be difficult. Yet how is it that some businesses prove able not only to satisfy their “Gladys”, but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, Who’s Your Gladys? reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place. Readers will discover how they can: • Create a culture that values compassionate connection with their customers • Use creative problem solving and emotional management skills to turn challenging situations into opportunities to strengthen relationships • Form strong bonds by paying close attention to people’s needs • Customize service to different market segments • Cement unbreakable customer relationships with absolutely anyone.
Every customer oriented business has its own Gladys; someone who demands more than most companies are able or willing to give, one who pushes front line service representatives' buttons, one who requires a higher degree of skill to manage. One who let's just say it can be difficult. Yet how is it that some businesses prove able not only to satisfy their 'Gladys', but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, "Who's Your Gladys?" reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place. EDITORIAL REVIEWS: From Publishers Weekly:"When times are tough, argue entrepreneur Suttle and manager Vest, it's the companies with exceptional customer service that survive. The eponymous Gladys represents the company's hypothetical most challenging client-the one who requires a high level of skill to manage. Using the stories of 10 diverse companies-the Canfield Training Group (of Chicken Soup for the Soul fame), Singapore Airlines, a polyethylene piping product supplier, a spa, an eyeglass distributor and a medical center among them-the authors show companies how to win over Gladys, develop strong client relationships and deliver the superior service that will help them through an economic crisis. It's the substantive, down-to-earth advice that sets this book apart from its competitors, as well as the helpful chapter-end sections, which contain practical points and thought-provoking questions and answers. The whole is an extremely well-organized and easy to use guide illuminated by the authors' obvious passion for customer service. "It's the substantive, down-to-earth advice that sets this book apart from its competitors, as well as the helpful chapter-end sections, which contain practical points and thought-provoking questions and answers. The whole is an extremely well-organized and easy to use guide illuminated by the authors' obvious passion for customer service." --Publishers Weekly From Corp! Magazine, Detroit, MI:"This is a fast-paced and readable book on customer relationship building. The authors are effective communicators on the subject, and the real-life stories make for a solid book on the topic." --Corp! Magazine From Accounting Today:"[Who's Your Gladys?] offers plenty of useful advice on turning the people who pay your bills into your biggest fans." --Accounting Today Selected by Customer Service Newsletter as one of the best customer service books of 2009: "Who's Your Gladys? offers not only a detailed look at how customer service works at several successful companies, it provides a convenient blueprint for how to examine and benchmark your own customer service operations."
Book Synopsis Who's Your Gladys? by : Marilyn Suttle
Download or read book Who's Your Gladys? written by Marilyn Suttle and published by Createspace Independent Publishing Platform. This book was released on 2013-04-13 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Every customer oriented business has its own Gladys; someone who demands more than most companies are able or willing to give, one who pushes front line service representatives' buttons, one who requires a higher degree of skill to manage. One who let's just say it can be difficult. Yet how is it that some businesses prove able not only to satisfy their 'Gladys', but turn her into one of their most loyal, utterly pleased customers? Filled with inspiring real-life case studies, "Who's Your Gladys?" reveals how large and small companies from a variety of industries avoid creating difficult customers in the first place. EDITORIAL REVIEWS: From Publishers Weekly:"When times are tough, argue entrepreneur Suttle and manager Vest, it's the companies with exceptional customer service that survive. The eponymous Gladys represents the company's hypothetical most challenging client-the one who requires a high level of skill to manage. Using the stories of 10 diverse companies-the Canfield Training Group (of Chicken Soup for the Soul fame), Singapore Airlines, a polyethylene piping product supplier, a spa, an eyeglass distributor and a medical center among them-the authors show companies how to win over Gladys, develop strong client relationships and deliver the superior service that will help them through an economic crisis. It's the substantive, down-to-earth advice that sets this book apart from its competitors, as well as the helpful chapter-end sections, which contain practical points and thought-provoking questions and answers. The whole is an extremely well-organized and easy to use guide illuminated by the authors' obvious passion for customer service. "It's the substantive, down-to-earth advice that sets this book apart from its competitors, as well as the helpful chapter-end sections, which contain practical points and thought-provoking questions and answers. The whole is an extremely well-organized and easy to use guide illuminated by the authors' obvious passion for customer service." --Publishers Weekly From Corp! Magazine, Detroit, MI:"This is a fast-paced and readable book on customer relationship building. The authors are effective communicators on the subject, and the real-life stories make for a solid book on the topic." --Corp! Magazine From Accounting Today:"[Who's Your Gladys?] offers plenty of useful advice on turning the people who pay your bills into your biggest fans." --Accounting Today Selected by Customer Service Newsletter as one of the best customer service books of 2009: "Who's Your Gladys? offers not only a detailed look at how customer service works at several successful companies, it provides a convenient blueprint for how to examine and benchmark your own customer service operations."
Who on the planet doesn't know that Elvis Presley gave electrifying performances and enthralled millions? Who doesn't know that he was the King of Rock 'n' Roll? But who knows that the King himself lived in the thrall of one dominant person? This was Gladys Smith Presley, his protective, indulgent, beloved mother. Elvis and Gladys, one of the best researched and most acclaimed books on Elvis's early life, reconstructs the extraordinary role Gladys played in her son's formative years. Uncovering facts not seen by other biographers, Elvis and Gladys reconstructs for the first time the history of the mother and son's devoted relationship and reveals new information about Elvis—his Cherokee ancestry, his boyhood obsession with comic books, and his early compulsion to rescue his family from poverty. Coming to life in the compelling narrative is the poignant story of a unique boy and the maternal tie that bound him. It is at once an intimate psychological portrait of a tragic relationship and a mesmerizing tale of the early years of an international idol. “For once, a legend is presented to us by the mind and heart of a literate, careful biographer who cares,” wrote Liz Smith in the New York Daily News when Elvis and Gladys was originally published in 1985. This is the book, Smith says, “for any Elvis lover who wants to know more about what made Presley the man he was and the mama's boy he became.” The Boston Globe called this thoughtful, informative biography of one of popular music's most enduring stars “nothing less than the best Elvis book yet.”
Book Synopsis Elvis and Gladys by : Elaine Dundy
Download or read book Elvis and Gladys written by Elaine Dundy and published by Univ. Press of Mississippi. This book was released on 2022-11-15 with total page 252 pages. Available in PDF, EPUB and Kindle. Book excerpt: Who on the planet doesn't know that Elvis Presley gave electrifying performances and enthralled millions? Who doesn't know that he was the King of Rock 'n' Roll? But who knows that the King himself lived in the thrall of one dominant person? This was Gladys Smith Presley, his protective, indulgent, beloved mother. Elvis and Gladys, one of the best researched and most acclaimed books on Elvis's early life, reconstructs the extraordinary role Gladys played in her son's formative years. Uncovering facts not seen by other biographers, Elvis and Gladys reconstructs for the first time the history of the mother and son's devoted relationship and reveals new information about Elvis—his Cherokee ancestry, his boyhood obsession with comic books, and his early compulsion to rescue his family from poverty. Coming to life in the compelling narrative is the poignant story of a unique boy and the maternal tie that bound him. It is at once an intimate psychological portrait of a tragic relationship and a mesmerizing tale of the early years of an international idol. “For once, a legend is presented to us by the mind and heart of a literate, careful biographer who cares,” wrote Liz Smith in the New York Daily News when Elvis and Gladys was originally published in 1985. This is the book, Smith says, “for any Elvis lover who wants to know more about what made Presley the man he was and the mama's boy he became.” The Boston Globe called this thoughtful, informative biography of one of popular music's most enduring stars “nothing less than the best Elvis book yet.”
A solitary woman. A foreign country. An unknown language. An impossible dream? No. With no mission board to support or guide her, and less than ten dollars in her pocket, Gladys Aylward left her home in England to answer God's call to take the message of the gospel to China. With the Sino-Japanese War waging around her, she struggled to bring the basics of life and the fullness of God to orphaned children. Time after time, God triumphed over impossible situations, and drew people to Himself. The Little Woman tells the story of one woman's determination to serve God at any cost. With God all things are possible! A true story of a determined missionary, Gladys Aylward : The Little Woman will challenge you to bold and expectant faith.
Book Synopsis Gladys Aylward by : Gladys Aylward
Download or read book Gladys Aylward written by Gladys Aylward and published by Moody Publishers. This book was released on 1970-06-01 with total page 160 pages. Available in PDF, EPUB and Kindle. Book excerpt: A solitary woman. A foreign country. An unknown language. An impossible dream? No. With no mission board to support or guide her, and less than ten dollars in her pocket, Gladys Aylward left her home in England to answer God's call to take the message of the gospel to China. With the Sino-Japanese War waging around her, she struggled to bring the basics of life and the fullness of God to orphaned children. Time after time, God triumphed over impossible situations, and drew people to Himself. The Little Woman tells the story of one woman's determination to serve God at any cost. With God all things are possible! A true story of a determined missionary, Gladys Aylward : The Little Woman will challenge you to bold and expectant faith.
Book Synopsis The Man who Grew Tomatoes by : Gladys Mitchell
Download or read book The Man who Grew Tomatoes written by Gladys Mitchell and published by . This book was released on 1959 with total page 256 pages. Available in PDF, EPUB and Kindle. Book excerpt:
A modern classic with over 250,000 copies sold, Honey for a Child's Heart is a compelling, essential guide for parents who want to find the best books for their children ages 0–12. A good book is a gateway into a wider world of wonder, beauty, delight, and adventure. But children don't stumble onto the best books by themselves. They need a parent's help. Author Gladys Hunt discusses everything from how to choose good books for your children to encouraging them to be avid readers. Completely revised and updated to keep pace with the ever-changing world of children's literature, this fourth edition of Honey for a Child's Heart reflects Hunt's broad tastes in books. Rooted in experience, her suggestions will enrich the cultural and spiritual life of your home. She shows you how to: Understand the importance of being a read-aloud family, enjoying books together by reading aloud Give your children a large view of the world, of truth, and of goodness Encourage each child's imagination and good use of language Find the best books for your children Illustrated with drawings from dozens of children's favorites, Honey for a Child's Heart includes book lists geared to your child's age and filled with nearly 1,000 long-time favorites, classics, and wonderful new books that will enrich your child's life. Thousands of parents have used it to furnish their children's inner spirit with the wonder and delight of good reading.
Book Synopsis Honey for a Child's Heart by : Gladys Hunt
Download or read book Honey for a Child's Heart written by Gladys Hunt and published by Zondervan. This book was released on 2010-06-01 with total page 260 pages. Available in PDF, EPUB and Kindle. Book excerpt: A modern classic with over 250,000 copies sold, Honey for a Child's Heart is a compelling, essential guide for parents who want to find the best books for their children ages 0–12. A good book is a gateway into a wider world of wonder, beauty, delight, and adventure. But children don't stumble onto the best books by themselves. They need a parent's help. Author Gladys Hunt discusses everything from how to choose good books for your children to encouraging them to be avid readers. Completely revised and updated to keep pace with the ever-changing world of children's literature, this fourth edition of Honey for a Child's Heart reflects Hunt's broad tastes in books. Rooted in experience, her suggestions will enrich the cultural and spiritual life of your home. She shows you how to: Understand the importance of being a read-aloud family, enjoying books together by reading aloud Give your children a large view of the world, of truth, and of goodness Encourage each child's imagination and good use of language Find the best books for your children Illustrated with drawings from dozens of children's favorites, Honey for a Child's Heart includes book lists geared to your child's age and filled with nearly 1,000 long-time favorites, classics, and wonderful new books that will enrich your child's life. Thousands of parents have used it to furnish their children's inner spirit with the wonder and delight of good reading.
This is the captivating story of centenarian Dr. Gladys Taylor McGarey, the Mother of Holistic Medicine, as she takes us on her personal journey to evolve her own paradigm shift into Living Medicine. Filled with wisdom derived both from and for her physician colleagues and patients, this book serves as an introduction as well as a guide to what it takes to create true healing and individualized well-being. Dr. Gladys has long been a medical visionary and pioneer. It's no coincidence that her vision led her to cofound the American Holistic Medical Association over forty years ago. Out of her personal experience and understanding that life and love are the true teachers and healers, Dr. Gladys has once again given birth to medicine's next evolution--Living Medicine. She helps the reader glean the roots of medicine's past and glimpse what's possible in its future from the perspective of practicing her craft for over eighty years. She teaches us what it means to "age into health" and shows us--by example--how to do it. Those who read the first edition of this book, which is truly her signature work, will likely be surprised and amazed by how much she has grown since then. Don't miss this opportunity to grow along with her on this journey and get a taste of what's to come in this field. To heal the broken disease-care system we now have in medicine requires the wisdom and experience of teachers like Dr. Gladys. Aspiring young medical students, as well as residents across all medical specialties, will do well to heed her wisdom as they embark on their unique and individual career paths. Readers of all ages, nationalities, faiths, and creeds will find this fascinating book hard to put down. Lives will be changed as a result, just like "once you've seen the cow's face in the ink blot, you can never go back and not see it." Reading this book will leave you inspired and looking forward to whatever Dr. Gladys does and discovers as she begins her next one hundred years!
Book Synopsis Living Medicine by : Ann McCombs
Download or read book Living Medicine written by Ann McCombs and published by Waterside Productions. This book was released on 2020-12-29 with total page 344 pages. Available in PDF, EPUB and Kindle. Book excerpt: This is the captivating story of centenarian Dr. Gladys Taylor McGarey, the Mother of Holistic Medicine, as she takes us on her personal journey to evolve her own paradigm shift into Living Medicine. Filled with wisdom derived both from and for her physician colleagues and patients, this book serves as an introduction as well as a guide to what it takes to create true healing and individualized well-being. Dr. Gladys has long been a medical visionary and pioneer. It's no coincidence that her vision led her to cofound the American Holistic Medical Association over forty years ago. Out of her personal experience and understanding that life and love are the true teachers and healers, Dr. Gladys has once again given birth to medicine's next evolution--Living Medicine. She helps the reader glean the roots of medicine's past and glimpse what's possible in its future from the perspective of practicing her craft for over eighty years. She teaches us what it means to "age into health" and shows us--by example--how to do it. Those who read the first edition of this book, which is truly her signature work, will likely be surprised and amazed by how much she has grown since then. Don't miss this opportunity to grow along with her on this journey and get a taste of what's to come in this field. To heal the broken disease-care system we now have in medicine requires the wisdom and experience of teachers like Dr. Gladys. Aspiring young medical students, as well as residents across all medical specialties, will do well to heed her wisdom as they embark on their unique and individual career paths. Readers of all ages, nationalities, faiths, and creeds will find this fascinating book hard to put down. Lives will be changed as a result, just like "once you've seen the cow's face in the ink blot, you can never go back and not see it." Reading this book will leave you inspired and looking forward to whatever Dr. Gladys does and discovers as she begins her next one hundred years!
From the mega-bestselling author of Dragons Love Tacos and the mega-bestselling illustrator of The Legend of Rock Paper Scissors, comes this hilarious new picture book about an irresistible chicken who unexpectedly finds herself on an epic journey during Ancient Times. Gladys the chicken must be magic. After all, for everyone who encounters her, a wish is granted. The Shepherd Boy wishes to be beautiful, the Brave Swordsman wishes to join the Royal Guard, the Purple Pooh-bah wishes for his only daughter to be happy, and the Learned Princess wishes to escape the palace. And one by one, each of these wishes comes true. But . . . is Gladys really magic? Or is everyone making their own fortune? Either way, it adds up to one heck of an adventure for a chicken named Gladys. Blending a classic storybook feel with a thoroughly modern sense of humor, this side-splitting read aloud is perfect for anyone who wishes to see magic in the world—even if they are only looking at a chicken.
Book Synopsis Gladys the Magic Chicken by : Adam Rubin
Download or read book Gladys the Magic Chicken written by Adam Rubin and published by Penguin. This book was released on 2021-10-26 with total page 49 pages. Available in PDF, EPUB and Kindle. Book excerpt: From the mega-bestselling author of Dragons Love Tacos and the mega-bestselling illustrator of The Legend of Rock Paper Scissors, comes this hilarious new picture book about an irresistible chicken who unexpectedly finds herself on an epic journey during Ancient Times. Gladys the chicken must be magic. After all, for everyone who encounters her, a wish is granted. The Shepherd Boy wishes to be beautiful, the Brave Swordsman wishes to join the Royal Guard, the Purple Pooh-bah wishes for his only daughter to be happy, and the Learned Princess wishes to escape the palace. And one by one, each of these wishes comes true. But . . . is Gladys really magic? Or is everyone making their own fortune? Either way, it adds up to one heck of an adventure for a chicken named Gladys. Blending a classic storybook feel with a thoroughly modern sense of humor, this side-splitting read aloud is perfect for anyone who wishes to see magic in the world—even if they are only looking at a chicken.
A nostalgic memoir of the Hasty family during the year 1909 with one chapter devoted to each month of the period.
Book Synopsis Only Fifty Years Ago by : Gladys Hasty Carroll
Download or read book Only Fifty Years Ago written by Gladys Hasty Carroll and published by . This book was released on 1962 with total page 276 pages. Available in PDF, EPUB and Kindle. Book excerpt: A nostalgic memoir of the Hasty family during the year 1909 with one chapter devoted to each month of the period.
Introduces English and Spanish vocabulary for the things that live in the sea.
Book Synopsis Quién Vive en El Mar by : Gladys Rosa-Mendoza
Download or read book Quién Vive en El Mar written by Gladys Rosa-Mendoza and published by Me+mi Publishing. This book was released on 2007-07 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Introduces English and Spanish vocabulary for the things that live in the sea.
