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100 Tips for Hoteliers

Author: Peter Venison

Publisher:

Published: 2005

Total Pages: 0

ISBN-13: 9780595367269

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Twenty-two years ago, author Peter Venison's Hotel Management became a best seller in the hotel and tourism industry, labeled a "must read" on the curriculum of every hotel school, and landed on the bookshelf of every hotel manager. Despite many requests for a follow-up volume, Venison declined, on the basis that he had nothing new to say. Now he does. Holed up for several weeks in five star hotels while concluding a complicated business deal, Venison realized that the standards offered by the industry still fall short of perfection. As a result, he has put pen to paper to produce this handy catalogue of suggestions to hoteliers, based upon his considerable personal experience as a hotelier and perpetual hotel guest. 100 Tips for Hoteliers guides you from the inception of a hotel to its opening and operation, offering practical tips for each stage of the journey. It should prove equally useful to hotel school students as a checklist of what they can expect, and also to practicing hotel managers as a reminder of their responsibilities. Proceeds from the sale of 100 Tips for Hoteliers will be donated to the Duke of Edinburgh Cup charity.

Book Synopsis 100 Tips for Hoteliers by : Peter Venison

Download or read book 100 Tips for Hoteliers written by Peter Venison and published by . This book was released on 2005 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Twenty-two years ago, author Peter Venison's Hotel Management became a best seller in the hotel and tourism industry, labeled a "must read" on the curriculum of every hotel school, and landed on the bookshelf of every hotel manager. Despite many requests for a follow-up volume, Venison declined, on the basis that he had nothing new to say. Now he does. Holed up for several weeks in five star hotels while concluding a complicated business deal, Venison realized that the standards offered by the industry still fall short of perfection. As a result, he has put pen to paper to produce this handy catalogue of suggestions to hoteliers, based upon his considerable personal experience as a hotelier and perpetual hotel guest. 100 Tips for Hoteliers guides you from the inception of a hotel to its opening and operation, offering practical tips for each stage of the journey. It should prove equally useful to hotel school students as a checklist of what they can expect, and also to practicing hotel managers as a reminder of their responsibilities. Proceeds from the sale of 100 Tips for Hoteliers will be donated to the Duke of Edinburgh Cup charity.

100 Ways To Annoy Your Guests

Author: Peter Venison

Publisher: Clink Street Publishing

Published: 2021-02-18

Total Pages: 132

ISBN-13: 9781913568863

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Peter Venison's best-selling book 100 Tips for Hoteliers offered advice on how to manage. In this follow-up publication, Venison looks at the hotel business from the guest's point of view and suggests that his is the only way to analyse success or failure in the hospitality industry. He explains that guest satisfaction is not the opposite of guest dissatisfaction: it is so much more. Venison draws on his extensive world travel to over 100 countries, to cite myriad examples of how not to please your guests. Every hotel manager, hotel student, and hospitality lecturer, could benefit from reading this little book, and every hotel guest could benefit from them having done so.

Book Synopsis 100 Ways To Annoy Your Guests by : Peter Venison

Download or read book 100 Ways To Annoy Your Guests written by Peter Venison and published by Clink Street Publishing. This book was released on 2021-02-18 with total page 132 pages. Available in PDF, EPUB and Kindle. Book excerpt: Peter Venison's best-selling book 100 Tips for Hoteliers offered advice on how to manage. In this follow-up publication, Venison looks at the hotel business from the guest's point of view and suggests that his is the only way to analyse success or failure in the hospitality industry. He explains that guest satisfaction is not the opposite of guest dissatisfaction: it is so much more. Venison draws on his extensive world travel to over 100 countries, to cite myriad examples of how not to please your guests. Every hotel manager, hotel student, and hospitality lecturer, could benefit from reading this little book, and every hotel guest could benefit from them having done so.

100 Deadly Skills

Author: Clint Emerson

Publisher: Simon and Schuster

Published: 2015-10-13

Total Pages: 272

ISBN-13: 147679605X

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A hands-on, practical survival guide from retired Navy SEAL Clint Emerson, from eluding pursuers, evading capture, and surviving dangerous situations.

Book Synopsis 100 Deadly Skills by : Clint Emerson

Download or read book 100 Deadly Skills written by Clint Emerson and published by Simon and Schuster. This book was released on 2015-10-13 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: A hands-on, practical survival guide from retired Navy SEAL Clint Emerson, from eluding pursuers, evading capture, and surviving dangerous situations.

How to Run a Great Hotel

Author: Enda M. Larkin

Publisher: How to Books

Published: 2009

Total Pages: 0

ISBN-13: 9781845283469

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Hotels.

Book Synopsis How to Run a Great Hotel by : Enda M. Larkin

Download or read book How to Run a Great Hotel written by Enda M. Larkin and published by How to Books. This book was released on 2009 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt: Hotels.

Hotel Secrets from the Travel Detective

Author: Peter Greenberg

Publisher: Villard

Published: 2004-03-09

Total Pages: 306

ISBN-13: 1588363996

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Indispensable information for away-from-home lodging, from the author of the New York Times bestseller The Travel Detective In Hotel Secrets from the Travel Detective, America’s best-known and most trusted travel authority reveals the insider knowledge that can make every hotel stay as comfortable as (and sometimes even more cost-efficient than) home. With his incomparable access and nose for news, Peter Greenberg shares the secrets that people who know hotels—managers, maids, reservation clerks, bellhops, chefs, and maintenance guys—don’t want you to know about value, service, safety, security, and cleanliness. Tips include: • How to tell if your room is really clean • What never to order from room service • The real way to prevent hotel crime • How to beat excessive hotel phone charges • The exact rooms where headline-making events took place Drawn from the author’s experiences as both an investigative reporter and a constant traveler, Hotel Secrets from the Travel Detective is an essential guide to everything from luxury resorts to motels, from airport hotels and bed-and-breakfasts to outrageous (and often secret) alternatives to hotels.

Book Synopsis Hotel Secrets from the Travel Detective by : Peter Greenberg

Download or read book Hotel Secrets from the Travel Detective written by Peter Greenberg and published by Villard. This book was released on 2004-03-09 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Indispensable information for away-from-home lodging, from the author of the New York Times bestseller The Travel Detective In Hotel Secrets from the Travel Detective, America’s best-known and most trusted travel authority reveals the insider knowledge that can make every hotel stay as comfortable as (and sometimes even more cost-efficient than) home. With his incomparable access and nose for news, Peter Greenberg shares the secrets that people who know hotels—managers, maids, reservation clerks, bellhops, chefs, and maintenance guys—don’t want you to know about value, service, safety, security, and cleanliness. Tips include: • How to tell if your room is really clean • What never to order from room service • The real way to prevent hotel crime • How to beat excessive hotel phone charges • The exact rooms where headline-making events took place Drawn from the author’s experiences as both an investigative reporter and a constant traveler, Hotel Secrets from the Travel Detective is an essential guide to everything from luxury resorts to motels, from airport hotels and bed-and-breakfasts to outrageous (and often secret) alternatives to hotels.

The Cornell School of Hotel Administration on Hospitality

Author: Michael C. Sturman

Publisher: John Wiley & Sons

Published: 2011-03-31

Total Pages: 519

ISBN-13: 1118016262

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This cutting edge and comprehensive book with contributions from the star faculty of Cornell University's School of Hotel Administration offers the latest thinking on the best practices and strategies for hospitality management. A must for students and professionals seeking to enter or expand their reach in the hospitality industry, The Cornell School of Hotel Administration on Hospitality delivers the authoritative advice you need to: Develop and manage a multinational career and become a leader in the hospitality industry Maximize profits from franchise agreements, management contracts, and leases Understand and predict customer choices, and motivate your staff to provide outstanding service Manage hospitality businesses and the real estate underlying the businesses Control costs, coordinate branding strategy, and manage operations across multiple locations

Book Synopsis The Cornell School of Hotel Administration on Hospitality by : Michael C. Sturman

Download or read book The Cornell School of Hotel Administration on Hospitality written by Michael C. Sturman and published by John Wiley & Sons. This book was released on 2011-03-31 with total page 519 pages. Available in PDF, EPUB and Kindle. Book excerpt: This cutting edge and comprehensive book with contributions from the star faculty of Cornell University's School of Hotel Administration offers the latest thinking on the best practices and strategies for hospitality management. A must for students and professionals seeking to enter or expand their reach in the hospitality industry, The Cornell School of Hotel Administration on Hospitality delivers the authoritative advice you need to: Develop and manage a multinational career and become a leader in the hospitality industry Maximize profits from franchise agreements, management contracts, and leases Understand and predict customer choices, and motivate your staff to provide outstanding service Manage hospitality businesses and the real estate underlying the businesses Control costs, coordinate branding strategy, and manage operations across multiple locations

How to Buy and Run A Small Hotel

Author: Ken Parker

Publisher:

Published: 2007

Total Pages: 0

ISBN-13:

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Book Synopsis How to Buy and Run A Small Hotel by : Ken Parker

Download or read book How to Buy and Run A Small Hotel written by Ken Parker and published by . This book was released on 2007 with total page 0 pages. Available in PDF, EPUB and Kindle. Book excerpt:

Hotel Contract Negotiation Tips, Tricks, and Traps

Author: Stephen Guth

Publisher: Lulu.com

Published: 2011

Total Pages: 271

ISBN-13: 1458350339

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An Insider's Guide to Hotel Contract Negotiations Stephen Guth's latest book provides a unique insider's perspective on the high-stakes complexities of hotel contract negotiations. Covering topics from attrition to force majeure to walked guests, "Hotel Contract Negotiation Tips, Tricks, and Traps" dissects contract provisions with easy-to-understand explanations and alternate language to counter hotel negotiation ploys. Based on years of real-life experience, the practical negotiation tactics described in this book could save you tens of thousands of dollars on your next meeting and could protect you from being hit with even more in liquidated damages. Whether you are a meeting planner, ten-percenter, or just someone who is looking to get a great deal for your next group meeting, this book has something for you. Don't negotiate your next hotel deal without it!

Book Synopsis Hotel Contract Negotiation Tips, Tricks, and Traps by : Stephen Guth

Download or read book Hotel Contract Negotiation Tips, Tricks, and Traps written by Stephen Guth and published by Lulu.com. This book was released on 2011 with total page 271 pages. Available in PDF, EPUB and Kindle. Book excerpt: An Insider's Guide to Hotel Contract Negotiations Stephen Guth's latest book provides a unique insider's perspective on the high-stakes complexities of hotel contract negotiations. Covering topics from attrition to force majeure to walked guests, "Hotel Contract Negotiation Tips, Tricks, and Traps" dissects contract provisions with easy-to-understand explanations and alternate language to counter hotel negotiation ploys. Based on years of real-life experience, the practical negotiation tactics described in this book could save you tens of thousands of dollars on your next meeting and could protect you from being hit with even more in liquidated damages. Whether you are a meeting planner, ten-percenter, or just someone who is looking to get a great deal for your next group meeting, this book has something for you. Don't negotiate your next hotel deal without it!

The Heart of Hospitality

Author: Micah Solomon

Publisher: SelectBooks, Inc.

Published: 2016-10-11

Total Pages: 210

ISBN-13: 159079379X

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Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”

Book Synopsis The Heart of Hospitality by : Micah Solomon

Download or read book The Heart of Hospitality written by Micah Solomon and published by SelectBooks, Inc.. This book was released on 2016-10-11 with total page 210 pages. Available in PDF, EPUB and Kindle. Book excerpt: Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”

Concierge Confidential

Author: Michael Fazio

Publisher: St. Martin's Press

Published: 2011-02-01

Total Pages: 288

ISBN-13: 9781429929295

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New York City's top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas—in winter? That's right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City's Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own. In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy. A few of Fazio's tips include: • When and how much to palm in tips • How to get a seat or ticket to the hottest thing in town • How to avoid being labeled a rube the minute you walk through the door • How you can become your favorite store or restaurant's most beloved customer • And much more

Book Synopsis Concierge Confidential by : Michael Fazio

Download or read book Concierge Confidential written by Michael Fazio and published by St. Martin's Press. This book was released on 2011-02-01 with total page 288 pages. Available in PDF, EPUB and Kindle. Book excerpt: New York City's top concierge gives up a keyhole view into the luxe hotel rooms, private dining and dressing rooms of the ridiculous, rich and demanding Michael Fazio is the ultimate behind-the-scenes support man. Want two orchestra tickets to the Broadway musical that just won the Tony? Call Fazio. How about an upgrade to first class on an overbooked overnight flight to Tokyo? Call Fazio. Or a roomful of fresh hydrangeas—in winter? That's right. Call Fazio. From his early start as the harried and neglected personal assistant to a typical L.A. casting agent, Fazio took what he learned there and moved into concierge work at New York City's Intercontinental Hotel, where he was eventually able to parlay his services into a large and successful business of his own. In Concierge Confidential, Fazio reveals the behind-thescenes madness that goes into getting the rich and famous what they want, and shares some great insider knowledge on how to get access to the unattainable without making the concierge, waiters and other service people crazy. A few of Fazio's tips include: • When and how much to palm in tips • How to get a seat or ticket to the hottest thing in town • How to avoid being labeled a rube the minute you walk through the door • How you can become your favorite store or restaurant's most beloved customer • And much more