What I Say

What I Say

Author: Robert Osher

Publisher: CRC Press

Published: 2024-06-01

Total Pages: 165

ISBN-13: 1040138179

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Physicians of all disciplines know (or quickly learn the hard way) that effective and compassionate communication is arguably the single most important determinant of patient satisfaction. For cataract surgeons, the words said before, after, and even during the operation are often more important to the patient’s happiness than the objective quality of the surgical result. What I Say: Conversations that Improve the Physician-Patient Relationship is designed to help cataract surgeons to hone their verbal interactions to be as sharp as their surgical skills. Muddled, clumsy, or impromptu explanations diminish the doctor-patient relationship and could prevent patients from receiving the surgery they need or appreciating the results they get. Knowing in advance which words to use in difficult situations is analogous to knowing how to manage a complication before it occurs. The results are inevitably better when a physician has considered every possible outcome instead of attempting to come up with exactly the right solution on the spot. Rather than figure out the right words by trial and error, however, What I Say has recommendations on exactly what to say to build strong and trusting patient relationships. Drs. Robert Osher and Jack Parker have compiled conversational scripts from Dr. Osher’s 40-year career in ophthalmology, as well as contributions from over a dozen international mavens of bedside manner into a strategy guide through even the most difficult patient conversations that inevitably surround cataract surgery. Topics include: Lowering Expectations for Spectacle-Free Vision The Torn Posterior Capsule Postoperative Refractive Surprise The Dropped Nucleus The Unhappy Patient Despite a Good Result Containing examples of conversations with cataract surgery patients where informing and reassuring take top priority, What I Say: Conversations that Improve the Physician-Patient Relationship was created to aid cataract surgeons in their pre-operative, intra-operative, and post-operative interactions with patients. With the advice contained inside, surgeons will be able to motivate patients, calibrate expectations, and diffuse frustrations in every possible scenario.


Book Synopsis What I Say by : Robert Osher

Download or read book What I Say written by Robert Osher and published by CRC Press. This book was released on 2024-06-01 with total page 165 pages. Available in PDF, EPUB and Kindle. Book excerpt: Physicians of all disciplines know (or quickly learn the hard way) that effective and compassionate communication is arguably the single most important determinant of patient satisfaction. For cataract surgeons, the words said before, after, and even during the operation are often more important to the patient’s happiness than the objective quality of the surgical result. What I Say: Conversations that Improve the Physician-Patient Relationship is designed to help cataract surgeons to hone their verbal interactions to be as sharp as their surgical skills. Muddled, clumsy, or impromptu explanations diminish the doctor-patient relationship and could prevent patients from receiving the surgery they need or appreciating the results they get. Knowing in advance which words to use in difficult situations is analogous to knowing how to manage a complication before it occurs. The results are inevitably better when a physician has considered every possible outcome instead of attempting to come up with exactly the right solution on the spot. Rather than figure out the right words by trial and error, however, What I Say has recommendations on exactly what to say to build strong and trusting patient relationships. Drs. Robert Osher and Jack Parker have compiled conversational scripts from Dr. Osher’s 40-year career in ophthalmology, as well as contributions from over a dozen international mavens of bedside manner into a strategy guide through even the most difficult patient conversations that inevitably surround cataract surgery. Topics include: Lowering Expectations for Spectacle-Free Vision The Torn Posterior Capsule Postoperative Refractive Surprise The Dropped Nucleus The Unhappy Patient Despite a Good Result Containing examples of conversations with cataract surgery patients where informing and reassuring take top priority, What I Say: Conversations that Improve the Physician-Patient Relationship was created to aid cataract surgeons in their pre-operative, intra-operative, and post-operative interactions with patients. With the advice contained inside, surgeons will be able to motivate patients, calibrate expectations, and diffuse frustrations in every possible scenario.

What Do You Say?

What Do You Say?

Author: William Stixrud, PhD

Publisher: Penguin

Published: 2022-08-16

Total Pages: 337

ISBN-13: 1984880381

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A guide to effectively communicating with teenagers by the bestselling authors of The Self-Driven Child If you're a parent, you've had a moment--maybe many of them--when you've thought, "How did that conversation go so badly?" At some point after the sixth grade, the same kid who asked "why" non-stop at age four suddenly stops talking to you. And the conversations that you wish you could have--ones fueled by your desire to see your kid not just safe and healthy, but passionately engaged--suddenly feel nearly impossible to execute. The good news is that effective communication can be cultivated, learned, and taught. And as you get better at this, so will your kids. William Stixrud, Ph.D., and Ned Johnson have 60 years combined experience talking to kids one-on-one, and the most common question they get when out speaking to parents and educators is: What do you say? While many adults understand the importance and power of the philosophies behind the books that dominate the parenting bestseller list, parents are often left wondering how to put those concepts into action. In What Do You Say?, Johnson and Stixrud show how to engage in respectful and effective dialogue, beginning with defining and demonstrating the basic principles of listening and speaking. Then they show new ways to handle specific, thorny topics of the sort that usually end in parent/kid standoffs: delivering constructive feedback to kids; discussing boundaries around technology; explaining sleep and their brains; the anxiety of current events; and family problem-solving. What Do You Say? is a manual and map that will immediately transform parents' ability to navigate complex terrain and train their minds and hearts to communicate ever more successfully.


Book Synopsis What Do You Say? by : William Stixrud, PhD

Download or read book What Do You Say? written by William Stixrud, PhD and published by Penguin. This book was released on 2022-08-16 with total page 337 pages. Available in PDF, EPUB and Kindle. Book excerpt: A guide to effectively communicating with teenagers by the bestselling authors of The Self-Driven Child If you're a parent, you've had a moment--maybe many of them--when you've thought, "How did that conversation go so badly?" At some point after the sixth grade, the same kid who asked "why" non-stop at age four suddenly stops talking to you. And the conversations that you wish you could have--ones fueled by your desire to see your kid not just safe and healthy, but passionately engaged--suddenly feel nearly impossible to execute. The good news is that effective communication can be cultivated, learned, and taught. And as you get better at this, so will your kids. William Stixrud, Ph.D., and Ned Johnson have 60 years combined experience talking to kids one-on-one, and the most common question they get when out speaking to parents and educators is: What do you say? While many adults understand the importance and power of the philosophies behind the books that dominate the parenting bestseller list, parents are often left wondering how to put those concepts into action. In What Do You Say?, Johnson and Stixrud show how to engage in respectful and effective dialogue, beginning with defining and demonstrating the basic principles of listening and speaking. Then they show new ways to handle specific, thorny topics of the sort that usually end in parent/kid standoffs: delivering constructive feedback to kids; discussing boundaries around technology; explaining sleep and their brains; the anxiety of current events; and family problem-solving. What Do You Say? is a manual and map that will immediately transform parents' ability to navigate complex terrain and train their minds and hearts to communicate ever more successfully.

Exactly What to Say

Exactly What to Say

Author: Phil Jones

Publisher: Page Two Books, Incorporated

Published: 2020-03-10

Total Pages: 208

ISBN-13: 9781989603079

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Phil M. Jones has trained more than two million people across five continents and over fifty countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.


Book Synopsis Exactly What to Say by : Phil Jones

Download or read book Exactly What to Say written by Phil Jones and published by Page Two Books, Incorporated. This book was released on 2020-03-10 with total page 208 pages. Available in PDF, EPUB and Kindle. Book excerpt: Phil M. Jones has trained more than two million people across five continents and over fifty countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.

Say What You Mean

Say What You Mean

Author: Oren Jay Sofer

Publisher: Shambhala Publications

Published: 2018-12-11

Total Pages: 306

ISBN-13: 161180583X

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Find your voice, speak your truth, listen deeply—a guide to having more meaningful and mindful conversations through nonviolent communication We spend so much of our lives talking to each other, but how much are we simply running on automatic—relying on old habits and hoping for the best? Are we able to truly hear others and speak our mind in a clear and kind way, without needing to get defensive or go on the attack? In this groundbreaking synthesis of mindfulness, somatics, and Nonviolent Communication, Oren Jay Sofer offers simple yet powerful practices to develop healthy, effective, and satisfying ways of communicating. The techniques in Say What You Mean will help you to: • Feel confident during conversation • Stay focused on what really matters in an interaction • Listen for the authentic concerns behind what others say • Reduce anxiety before and during difficult conversations • Find nourishment in day-to-day interactions “Unconscious patterns of communication create separation not only in our personal lives, they also perpetuate patterns of misunderstanding and violence that pervade our world. With clarity and great insight, Oren Jay Sofer offers teachings and practices that train us to speak and listen with presence, courage, and an open heart.” —Tara Brach, author of Radical Acceptance and True Refuge


Book Synopsis Say What You Mean by : Oren Jay Sofer

Download or read book Say What You Mean written by Oren Jay Sofer and published by Shambhala Publications. This book was released on 2018-12-11 with total page 306 pages. Available in PDF, EPUB and Kindle. Book excerpt: Find your voice, speak your truth, listen deeply—a guide to having more meaningful and mindful conversations through nonviolent communication We spend so much of our lives talking to each other, but how much are we simply running on automatic—relying on old habits and hoping for the best? Are we able to truly hear others and speak our mind in a clear and kind way, without needing to get defensive or go on the attack? In this groundbreaking synthesis of mindfulness, somatics, and Nonviolent Communication, Oren Jay Sofer offers simple yet powerful practices to develop healthy, effective, and satisfying ways of communicating. The techniques in Say What You Mean will help you to: • Feel confident during conversation • Stay focused on what really matters in an interaction • Listen for the authentic concerns behind what others say • Reduce anxiety before and during difficult conversations • Find nourishment in day-to-day interactions “Unconscious patterns of communication create separation not only in our personal lives, they also perpetuate patterns of misunderstanding and violence that pervade our world. With clarity and great insight, Oren Jay Sofer offers teachings and practices that train us to speak and listen with presence, courage, and an open heart.” —Tara Brach, author of Radical Acceptance and True Refuge

Say what I Am Called

Say what I Am Called

Author: Dieter Bitterli

Publisher: University of Toronto Press

Published: 2009-01-01

Total Pages: 233

ISBN-13: 0802093523

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Perhaps the most enigmatic cultural artifacts that survive from the Anglo-Saxon period are the Old English riddle poems that were preserved in the tenth century Exeter Book manuscript. Clever, challenging, and notoriously obscure, the riddles have fascinated readers for centuries and provided crucial insight into the period. In Say What I Am Called, Dieter Bitterli takes a fresh look at the riddles by examining them in the context of earlier Anglo-Latin riddles. Bitterli argues that there is a vigorous common tradition between Anglo-Latin and Old English riddles and details how the contents of the Exeter Book emulate and reassess their Latin predecessors while also expanding their literary and formal conventions. The book also considers the ways in which convention and content relate to writing in a vernacular language. A rich and illuminating work that is as intriguing as the riddles themselves, Say What I Am Called is a rewarding study of some of the most interesting works from the Anglo-Saxon period.


Book Synopsis Say what I Am Called by : Dieter Bitterli

Download or read book Say what I Am Called written by Dieter Bitterli and published by University of Toronto Press. This book was released on 2009-01-01 with total page 233 pages. Available in PDF, EPUB and Kindle. Book excerpt: Perhaps the most enigmatic cultural artifacts that survive from the Anglo-Saxon period are the Old English riddle poems that were preserved in the tenth century Exeter Book manuscript. Clever, challenging, and notoriously obscure, the riddles have fascinated readers for centuries and provided crucial insight into the period. In Say What I Am Called, Dieter Bitterli takes a fresh look at the riddles by examining them in the context of earlier Anglo-Latin riddles. Bitterli argues that there is a vigorous common tradition between Anglo-Latin and Old English riddles and details how the contents of the Exeter Book emulate and reassess their Latin predecessors while also expanding their literary and formal conventions. The book also considers the ways in which convention and content relate to writing in a vernacular language. A rich and illuminating work that is as intriguing as the riddles themselves, Say What I Am Called is a rewarding study of some of the most interesting works from the Anglo-Saxon period.

Words That Work

Words That Work

Author: Dr. Frank Luntz

Publisher: Hachette Books

Published: 2007-01-02

Total Pages: 438

ISBN-13: 1401385745

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The nation's premier communications expert shares his wisdom on how the words we choose can change the course of business, of politics, and of life in this country In Words That Work, Luntz offers a behind-the-scenes look at how the tactical use of words and phrases affects what we buy, who we vote for, and even what we believe in. With chapters like "The Ten Rules of Successful Communication" and "The 21 Words and Phrases for the 21st Century," he examines how choosing the right words is essential. Nobody is in a better position to explain than Frank Luntz: He has used his knowledge of words to help more than two dozen Fortune 500 companies grow. Hell tell us why Rupert Murdoch's six-billion-dollar decision to buy DirectTV was smart because satellite was more cutting edge than "digital cable," and why pharmaceutical companies transitioned their message from "treatment" to "prevention" and "wellness." If you ever wanted to learn how to talk your way out of a traffic ticket or talk your way into a raise, this book's for you.


Book Synopsis Words That Work by : Dr. Frank Luntz

Download or read book Words That Work written by Dr. Frank Luntz and published by Hachette Books. This book was released on 2007-01-02 with total page 438 pages. Available in PDF, EPUB and Kindle. Book excerpt: The nation's premier communications expert shares his wisdom on how the words we choose can change the course of business, of politics, and of life in this country In Words That Work, Luntz offers a behind-the-scenes look at how the tactical use of words and phrases affects what we buy, who we vote for, and even what we believe in. With chapters like "The Ten Rules of Successful Communication" and "The 21 Words and Phrases for the 21st Century," he examines how choosing the right words is essential. Nobody is in a better position to explain than Frank Luntz: He has used his knowledge of words to help more than two dozen Fortune 500 companies grow. Hell tell us why Rupert Murdoch's six-billion-dollar decision to buy DirectTV was smart because satellite was more cutting edge than "digital cable," and why pharmaceutical companies transitioned their message from "treatment" to "prevention" and "wellness." If you ever wanted to learn how to talk your way out of a traffic ticket or talk your way into a raise, this book's for you.

What to Say Next

What to Say Next

Author: Julie Buxbaum

Publisher: Ember

Published: 2018-04-03

Total Pages: 322

ISBN-13: 0553535714

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"What to Say Next reminds readers that hope can be found in unexpected places." –Bustle From the New York Times bestselling author of Tell Me Three Things comes a story about two struggling teenagers who find an unexpected connection just when they need it most. Nicola Yoon, the bestselling author of Everything, Everything, calls it "charming, funny, and deeply affecting." Sometimes a new perspective is all that is needed to make sense of the world. KIT: I don’t know why I decide not to sit with Annie and Violet at lunch. It feels like no one here gets what I’m going through. How could they? I don’t even understand. DAVID: In the 622 days I’ve attended Mapleview High, Kit Lowell is the first person to sit at my lunch table. I mean, I’ve never once sat with someone until now. “So your dad is dead,” I say to Kit, because this is a fact I’ve recently learned about her. When an unlikely friendship is sparked between relatively popular Kit Lowell and socially isolated David Drucker, everyone is surprised, most of all Kit and David. Kit appreciates David’s blunt honesty—in fact, she finds it bizarrely refreshing. David welcomes Kit’s attention and her inquisitive nature. When she asks for his help figuring out the how and why of her dad’s tragic car accident, David is all in. But neither of them can predict what they’ll find. Can their friendship survive the truth? Named a Best Young Adult Novel of the Year by POPSUGAR “Charming, funny, and deeply affecting all at the same time.” –Nicola Yoon, #1 New York Times bestselling author of Everything, Everything and The Sun Is Also a Star “Heartfelt, charming, deep, and real. I love it with all my heart.” –Jennifer Niven, New York Times bestselling author of All the Bright Places


Book Synopsis What to Say Next by : Julie Buxbaum

Download or read book What to Say Next written by Julie Buxbaum and published by Ember. This book was released on 2018-04-03 with total page 322 pages. Available in PDF, EPUB and Kindle. Book excerpt: "What to Say Next reminds readers that hope can be found in unexpected places." –Bustle From the New York Times bestselling author of Tell Me Three Things comes a story about two struggling teenagers who find an unexpected connection just when they need it most. Nicola Yoon, the bestselling author of Everything, Everything, calls it "charming, funny, and deeply affecting." Sometimes a new perspective is all that is needed to make sense of the world. KIT: I don’t know why I decide not to sit with Annie and Violet at lunch. It feels like no one here gets what I’m going through. How could they? I don’t even understand. DAVID: In the 622 days I’ve attended Mapleview High, Kit Lowell is the first person to sit at my lunch table. I mean, I’ve never once sat with someone until now. “So your dad is dead,” I say to Kit, because this is a fact I’ve recently learned about her. When an unlikely friendship is sparked between relatively popular Kit Lowell and socially isolated David Drucker, everyone is surprised, most of all Kit and David. Kit appreciates David’s blunt honesty—in fact, she finds it bizarrely refreshing. David welcomes Kit’s attention and her inquisitive nature. When she asks for his help figuring out the how and why of her dad’s tragic car accident, David is all in. But neither of them can predict what they’ll find. Can their friendship survive the truth? Named a Best Young Adult Novel of the Year by POPSUGAR “Charming, funny, and deeply affecting all at the same time.” –Nicola Yoon, #1 New York Times bestselling author of Everything, Everything and The Sun Is Also a Star “Heartfelt, charming, deep, and real. I love it with all my heart.” –Jennifer Niven, New York Times bestselling author of All the Bright Places

What Does the Fox Say?

What Does the Fox Say?

Author: Ylvis

Publisher: Simon and Schuster

Published: 2013-12-10

Total Pages: 32

ISBN-13: 147112195X

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The book behind the phenomenal Youtube sensation 'What Does the Fox Say?' Dog goes woof. Cat goes meow. Bird goes tweet, and mouse goes squeak... But what does the fox say? Ylvis started working with the illustrator for this book before they had even uploaded the video to Youtube as they felt it had the potential to become an interesting book as well. As they say "The level of detail in Svein's drawings make the book fun to read over and over. Hopefully kids will enjoy reading it as much as we enjoyed making it." Ylvis is made up of brothers Bård and Vegard Ylvisåker. Besides being talented musicians and pretty good dancers, the brothers have worked as comedians an talk-show hosts in Norway for many years. Svein Nyhus is a Norwegian author and illustrator of children's books. He lives in Tonsberg, Norway. His previous books include 'Why Kings and Queens Don't Wear Crowns" by Princess Mårtha Louise of Norway.


Book Synopsis What Does the Fox Say? by : Ylvis

Download or read book What Does the Fox Say? written by Ylvis and published by Simon and Schuster. This book was released on 2013-12-10 with total page 32 pages. Available in PDF, EPUB and Kindle. Book excerpt: The book behind the phenomenal Youtube sensation 'What Does the Fox Say?' Dog goes woof. Cat goes meow. Bird goes tweet, and mouse goes squeak... But what does the fox say? Ylvis started working with the illustrator for this book before they had even uploaded the video to Youtube as they felt it had the potential to become an interesting book as well. As they say "The level of detail in Svein's drawings make the book fun to read over and over. Hopefully kids will enjoy reading it as much as we enjoyed making it." Ylvis is made up of brothers Bård and Vegard Ylvisåker. Besides being talented musicians and pretty good dancers, the brothers have worked as comedians an talk-show hosts in Norway for many years. Svein Nyhus is a Norwegian author and illustrator of children's books. He lives in Tonsberg, Norway. His previous books include 'Why Kings and Queens Don't Wear Crowns" by Princess Mårtha Louise of Norway.

What I Say I See

What I Say I See

Author: Dr. Janice Holmes

Publisher: Christian Faith Publishing, Inc.

Published: 2019-01-09

Total Pages: 47

ISBN-13: 164258035X

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What I Say, I See! When the lightbulb comes on, what a remarkable difference it can make in your life. Have you ever noticed that the things you say, the things people say about you who are very close to you, or the things people of influence say about you has a profound effect on your emotions, attitude, and how you think? Well, words really makes a difference because the words you say or the words people say about you really do matter. Janice Holmes gives you specific keys to help you rethink about the words you declare and decree out of your mouth to help you experience hope, joy, and peace in this one opportunity of life to enjoy the good life you so deserve.


Book Synopsis What I Say I See by : Dr. Janice Holmes

Download or read book What I Say I See written by Dr. Janice Holmes and published by Christian Faith Publishing, Inc.. This book was released on 2019-01-09 with total page 47 pages. Available in PDF, EPUB and Kindle. Book excerpt: What I Say, I See! When the lightbulb comes on, what a remarkable difference it can make in your life. Have you ever noticed that the things you say, the things people say about you who are very close to you, or the things people of influence say about you has a profound effect on your emotions, attitude, and how you think? Well, words really makes a difference because the words you say or the words people say about you really do matter. Janice Holmes gives you specific keys to help you rethink about the words you declare and decree out of your mouth to help you experience hope, joy, and peace in this one opportunity of life to enjoy the good life you so deserve.

What Did You Say?

What Did You Say?

Author: Monique E. Hammond

Publisher: Hillcrest Publishing Group

Published: 2016-04-05

Total Pages: 420

ISBN-13: 1634138287

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What Did You Say? is the book author Monique Hammond wishes she had when she was coping with and trying to understand her own sudden hearing loss. Weaving together her story with a wealth of information--causes of and types of hearing loss, audiology tests, hearing instruments and listening devices, support groups and organizations, resources and checklists, to name a few-- Hammond's wisdom and insight is invaluable, and her story is one that needs to be shared.This newly revised second edition provides its readers with:* Noise-induced hearing loss research news* Expanded Assistive Listening Device (ALD) and Hearing Loop information* Aural Rehabilitation for hearing aid and implant clients* News on implantable hearing devices (including cochlear, bone-conduction and others)* Over 50 new diagrams, pictures, charts and graphsWhat Did You Say? provides readers with the information to understand their conditions, be involved with their care, persevere, and become their own patient advocates.


Book Synopsis What Did You Say? by : Monique E. Hammond

Download or read book What Did You Say? written by Monique E. Hammond and published by Hillcrest Publishing Group. This book was released on 2016-04-05 with total page 420 pages. Available in PDF, EPUB and Kindle. Book excerpt: What Did You Say? is the book author Monique Hammond wishes she had when she was coping with and trying to understand her own sudden hearing loss. Weaving together her story with a wealth of information--causes of and types of hearing loss, audiology tests, hearing instruments and listening devices, support groups and organizations, resources and checklists, to name a few-- Hammond's wisdom and insight is invaluable, and her story is one that needs to be shared.This newly revised second edition provides its readers with:* Noise-induced hearing loss research news* Expanded Assistive Listening Device (ALD) and Hearing Loop information* Aural Rehabilitation for hearing aid and implant clients* News on implantable hearing devices (including cochlear, bone-conduction and others)* Over 50 new diagrams, pictures, charts and graphsWhat Did You Say? provides readers with the information to understand their conditions, be involved with their care, persevere, and become their own patient advocates.